SPAR Hughenden — Freezer Capacity Built Up Over Three Orders

Supermarket · Hughenden, North West QLD

SPAR Hughenden is the grocery store for a small town in North West Queensland. They came to Chill Pro for frozen display capacity — and came back twice more.

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The Challenge
In a town this size the SPAR isn't one option among many, it's where people shop. That puts real weight on the refrigeration: if a freezer goes down there isn't another store down the road, and there isn't a technician ten minutes away either. Every cabinet also arrives by road freight, a long way from anywhere.

 

The Solution — Freezers Added in Stages
Rather than one large fit-out, Hughenden built up its frozen display over three orders as the range grew:

• 1 × single-door upright display freezer

• 2 × double-door upright display freezers

• 1 × three-door upright display freezer — second order

• 1 × 900mm grab-and-go cabinet beside the cash register — third order

 

On the first delivery, freight damaged the bottom panels of two freezers. Chill Pro replaced the panels free of charge.

 

The Outcome
Maree, the store manager, has been a pleasure to deal with throughout, and the store has ordered twice more since. Hughenden also put two other businesses our way: Flinders Butchery, across the street, which bought a single-door upright display chiller; and Jason, who owns Fair Dinkum Meats and the Friendly Grocer in Woorabinda, and whose businesses we've supplied since.

 

Key Takeaways

• Frozen display built up over three orders — start with what the store needs now, add capacity as the range grows.

• Freight damage on the first delivery was replaced free of charge.

• One order in a North West Queensland town led to a butcher across the street and a two-business customer in Woorabinda.